I wanted to drop you a note and let you know how helpful Deirdre was in resolving my recent medical claims problem.
It is not often I need to speak to your team in relation to health insurance matters, but each time I have I am pleasantly surprised by the level of competence and support your group demonstrates.
Deirdre was proactive, engaged and supportive in seeking a solution with what appeared to be an immovable object.
My physician’s staff was frustrated, the pharmacist was frustrated, I was frustrated and Deirdre kept her cool. I have no idea what magic she worked, but the client service component of her role was outstanding. She kept the client happy and that translates into a stronger relationship with Angus McRae Insurance. Job well done!